Privacy Policy

1. What Personal Information We Collect

We may collect and hold the following personal information:

• Full name and display name
• Email address
• Phone number (if provided)
• Date of birth or age range (for program eligibility)
• Class booking history and attendance records
• Sub-profile information for family members (e.g. child's name and age)
• Authentication data (via email/password or Google Sign-In)
• Device and browser information collected by Firebase Analytics (e.g. device type, operating system, approximate location at city level)
• Usage data such as pages visited and features used within our booking platform
• Technical information that may be processed when embedded social media content is loaded

2. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you create an account, register for a class, or contact us
• Through Google Sign-In (Google provides your name and email address to us)
• Automatically via Firebase Analytics when you visit our website or use our booking platform
• Through the Curator.io social media feed embedded on our website
• When you communicate with us by email or phone

3. Why We Collect Your Information (Purpose)

We collect and use your personal information to:

• Create and manage your account on the Ace Badminton booking platform
• Process and manage class bookings and session attendance
• Communicate with you about your bookings, schedule changes, and club news
• Maintain class records and coach-to-student ratios
• Improve our website and services through anonymised analytics
• Comply with our legal obligations
• Respond to enquiries and provide customer support

4. Disclosure to Third Parties

We do not sell or trade your personal information. We may share your information with the following third-party service providers who assist us in operating our platform:

• Google LLC / Firebase — our cloud infrastructure provider for authentication, database storage (Firestore), and analytics. Data is processed in accordance with Google's Privacy Policy (policies.google.com/privacy)
• Curator.io — provides the embedded social media feed displayed on our website and may process technical information when the feed is loaded
• We will not disclose your personal information to any other third party without your consent, unless required to do so by law

5. Storage and Security

Your personal information is stored securely using Google Firebase, which provides:

• Encryption in transit (HTTPS / TLS)
• Encryption at rest
• Access control via Firestore Security Rules, limiting data access to authorised users only
• Hosting infrastructure managed to industry-standard security practices

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services to you. If you request deletion of your account, we will remove your personal information within 30 days, except where retention is required by law (e.g. financial records).

7. Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, out-of-date, or incomplete information
• Request deletion of your personal information (subject to our legal obligations)
• Make a complaint if you believe we have mishandled your information

To exercise any of these rights, please contact us at the details in Section 9. We will respond to your request within 30 days.

8. Cookies and Analytics

Our website uses Firebase Analytics, which collects anonymised usage data using cookies and device identifiers. This data is used solely to understand how visitors use our site so we can improve it. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Our website also displays social media content through Curator.io. Loading this embedded feed connects your browser to Curator.io and may also load content from the social platforms represented in the feed. Those providers may receive technical information such as your IP address, browser type, and referring page under their respective privacy policies.

9. Contact Us / Privacy Complaints

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated accordingly. We encourage you to review this policy periodically.

Last updated: 13 August 2026 · Ace Badminton, Sydney NSW